CASE · Fashion retail

Kommo for Designer Clothing Sales

To bring all client communication into a single window (Instagram, WhatsApp, Telegram, Viber, website), simplify — not complicate — managers' work, and implement a bonus system for clients.

Fashion retailCRMDevelopment

Cover of the “Kommo for Designer Clothing Sales” case

The task

To bring all client communication into a single window (Instagram, WhatsApp, Telegram, Viber, website), simplify — not complicate — managers' work, and implement a bonus system for clients.

The problem

Multiple communication channels led to fragmented communication; it was important that the system simplified work rather than adding extra steps.

What we did

A simple sales pipeline was built that did not complicate managers' work and made it possible to respond quickly to client requests and manage the sale. The client provided a technical specification with their vision of a bonus system — based on this specification, KommoGEN created its own Bonus System widget.

Integrations and technologies

InstagramWhatsAppTelegramViberWebsiteamoCRM"Bonus System" widget

Project highlights

01Single communication window: Instagram, WhatsApp, Telegram, Viber, website
02Simple pipeline with no extra steps for managers
03Bonus loyalty system built to client spec
04The case became the basis of KommoGEN's own commercial "Bonus System" widget

The result

Based on the client's technical specification, KommoGEN developed its own commercial Bonus System widget, which is now available to all Kommo users.

SERVICES

What the project included

Kommo CRM ImplementationWe implement Kommo around your real business processes — so the system is easy to use and delivers results from day one.Learn more

Development and API IntegrationsCustom development around Kommo: two-way synchronization (1C, ClubIS, Logus HMS), merging multiple PBX systems, document management, and custom widgets.Learn more

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