CASE · Sales and servicing of equipment (B2B, B2C, service)
Kommo for a Federal Sales and Service Network for Karcher Equipment
To unite the full sales and equipment servicing cycle in a single window for a network of companies across Russia — the country's largest distributor of Karcher equipment.
The task
To unite the full sales and equipment servicing cycle in a single window for a network of companies across Russia — the country's largest distributor of Karcher equipment.
The problem
A large number of users in different regions were used to working in their own ways, so adapting to a single system was difficult. Data was scattered across messengers and different PBX systems, and there was no hierarchical control.
What we did
The project began with a full audit, an implementation plan, and a technical specification, followed by system configuration and customization, and employee training and adaptation. The system covers the B2B, B2C, and service lines and includes 3 core pipelines: each employee sees only their area of responsibility. Cross-department workflows are configured with task specifics and action automation. All communication channels are connected; data from different messengers and PBX systems is merged through custom development, which enabled hierarchical control. Work outside the office and from mobile devices is supported. Expansion work continues: plans include integrating each branch's 1C into a two-way synchronization with the unified Kommo.
Integrations and technologies
Project highlights
- 013 core pipelines: B2B, B2C and service
- 02Access rights separation: each employee sees only their area of responsibility
- 03Automation of inter-department processes and task assignment
- 04Consolidating data from multiple messengers and PBXs into a single system
- 05Hierarchical control of regional branches
- 06Full audit, implementation plan and spec before work start
- 07Employee training and adaptation
The result
The Kommo implementation significantly changed the very approach to work — everything became transparent and maximally simple after training. The work cycle is not complete: new branches continue to be connected.
SERVICES
